1. Introduction
This Privacy Policy explains how Northline Surface Co. collects and uses personal data when you visit our website at nekuzi.one, contact us, or use our decorating services in Aberdeen and surrounding areas. We aim for clarity and restraint: we gather only what is necessary to provide quotes, deliver work, and operate our business responsibly. This policy does not claim automatic compliance with all laws; rather, it sets out our current practices and how we seek to meet applicable UK data protection standards.
Our contact details are: Northline Surface Co., 100 Union Street, Aberdeen AB10 1QR, UK. Telephone: +44 1224 496 0123. Email: [email protected]. We are the controller of personal data described in this policy.
2. Data We Collect
We may collect the following categories of personal data: - Identity data: name and, if provided, your business or letting agency name. - Contact data: address, email address and telephone number. - Property data: site addresses, access notes, photos you provide or that we take during surveys (focused on surfaces, not people), and specification details relevant to painting works. - Communication data: emails, messages and call notes relating to quotes, scheduling and aftercare. - Transaction data: quotes, invoices, payment references and related records. - Technical data: IP address, device details, browser type and pages visited on our website. This may be collected through cookies and similar technologies. We do not intentionally collect special category data. Please avoid sending sensitive information unless strictly necessary for our services.
3. Purposes and Lawful Bases
We use personal data for the following purposes: - Providing quotes and conducting surveys. Lawful basis: contract or steps prior to entering a contract. - Performing services and managing our relationship, including scheduling, site access and project documentation. Lawful basis: contract. - Invoicing, accounting and record-keeping. Lawful basis: legal obligation and legitimate interests in running a responsible business. - Responding to enquiries and aftercare. Lawful basis: legitimate interests in customer service. - Website operation and improvement, including security monitoring. Lawful basis: legitimate interests. - Optional marketing updates about our services. Lawful basis: consent, which you can withdraw at any time. Where we rely on legitimate interests, we balance our interests with your rights and reasonable expectations. If we need to use data for a new purpose, we will explain the basis and your choices.
4. Cookies and Technical Data
Our website uses essential cookies to function (for example, to remember cookie choices and deliver core pages). With your consent, we may use analytics cookies to understand which pages are useful to visitors in Aberdeen and beyond, and marketing cookies to measure the effectiveness of occasional adverts or listings. Technical data may include IP address, device type, browser information, referring pages and on-page interactions. For more detail, see our Cookie Policy, which describes cookie types, consent options and how to manage settings in your browser or device.
5. Third-Party Processors and Optional Analytics/Advertising
We may engage trusted third parties to help us operate our website, process payments or manage communications. Examples include website hosting providers, email service platforms and accounting tools. Where analytics or advertising technologies are involved, they will only be active if you consent to the relevant cookies. These providers process data on our instructions and are subject to contractual obligations to safeguard your information. Details of current processors are available on request.
6. International Transfers
Some service providers may store or process data outside the UK. Where transfers occur, we aim to use providers offering appropriate safeguards, such as UK-approved standard contractual clauses or locations subject to an adequacy regulation. If those measures are not available for a specific tool we wish to use, we will assess the risks and only proceed where proportionate, or we will choose an alternative provider.
7. Retention and Security
We retain project and invoice records for as long as necessary to meet legal, tax and insurance requirements, typically seven years. Survey photos and specification notes are kept for as long as they remain relevant for aftercare or repeat works, unless you ask us to remove them and we have no overriding reason to keep them. We take practical security steps, including limited access to business devices, password protection and secure cloud services. No method is perfectly secure, but we review measures to reduce risk and respond promptly to any suspected incident.
8. Your UK GDPR Rights
Under UK data protection law, you have rights that may include: access to your data; rectification of inaccuracies; erasure where there is no compelling reason to keep data; restriction of processing in certain circumstances; data portability for information you provided to us with consent or contract as a basis; and objection to processing based on our legitimate interests or for direct marketing. Where we rely on consent, you can withdraw it at any time. To exercise a right, contact [email protected]. We may need to verify identity and clarify the request. We aim to respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would appreciate the chance to address concerns first.
9. Children
Our services are directed at adults managing properties. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without appropriate authority, please contact us and we will take reasonable steps to delete such information.
10. Changes and Contacts
We may update this policy to reflect changes in our services, providers or legal guidance. The latest version will appear on nekuzi.one with a revision date. Substantive changes may be highlighted on our website. If you have questions about this policy or how we handle personal data, contact Northline Surface Co., 100 Union Street, Aberdeen AB10 1QR, UK, telephone +44 1224 496 0123, or email [email protected].
Contact
Questions about this policy can be sent to [email protected] or by post to 100 Union Street, Aberdeen AB10 1QR, UK.